Welcome to your lessons with SwimWell
Please note it is ESSENTIAL that you follow the guidelines below
COVID-19
- Children with COVID-19 symptoms should not attend lessons and follow the relevant guidance on self isolating and testing.
- Any missed lessons due to self isolating will not be refunded however catch up lessons will be offered depending on availability
- Face coverings are to be worn by everyone aged 12 years and over inside the building unless medically exempt
- Should any block of lessons not be completed from October 2020 due to further lockdown measures any credit lessons will be issued 6 months after lockdown measures have eased and allowed us to once again reopen
Payment/registration information
Payment must be made prior to the course starting.
A registration form must be completed for all swimmers. This must be done prior to the lesson start date.
Debit cards are not subject to charges; credit cards will be subject to an additional 2% per transaction. No provisional bookings will be taken under any circumstances.
Children attending Bannatyne’s Health Clubs must be linked to an active member who is either a parent/guardian/grandparent of the child. Should this membership lapse during the swim block this may restrict access to the club and the Swimwell lessons. In this instance no refunds for swim lessons will be offered.
Cancellations
Customers who cancel at least 2 weeks before the term begins will receive a full refund.
Customers who cancel less than 2 weeks before the term begins will receive a full refund — minus an admin charge of up to £20.
Customers who cancel within 48 hours will not receive any refunds.
Once your swim lessons have started, we regret that we cannot issue refunds or credits.
One to one, one to two and one to three lessons must be booked in a minimum of 4 consecutive lessons with no cancellations or refunds available. These lessons must be booked at least 7 days prior to the start of the 4 lesson booking to guarantee the space. The minimum number of lessons that need to be booked may increase if there is a promotional price offered to customers.
Lessons will be in line with school terms and will take into account the main school holiday periods. As public holidays are not the same for every school, some lessons will take place on local public holidays. Make-up lessons will only apply to lessons missed in the unlikely event of a pool closure.
Lessons will be in line with school terms and will take into account the
main school holiday periods. As public holidays are not the same for every
school, some lessons will take place on local public holidays. Make-up lessons
will only apply to lessons missed in the unlikely event of a pool closure.
Pool Closures: Swimwell Scotland Ltd hires pools from various different schools / councils / health clubs, and therefore is not directly responsible for pool maintenance. This obviously means occasionally we come across problems out with our control. Closures are very rare, as pools are generally will maintained. In the event of a closure, we will contact each customer individually by text message. Please, can you ensure that Swimwell have the most up-to-date email address and mobile telephone number for quick communication purposes.
Any missed lessons will be added onto the end of the current block. If a swimmer is not returning at the end of t he block, a catch-up lesson will be offered. No refunds will be given.
Pool Etiquette
Poolside spectating is NOT permitted in any of the Swimwell venues. We ask parents to respect the other pool users. Fire exits and corridors should also be kept clear at all times.
Swimwell Babies forbids the right to reproduce any part of our lessons in any form (i.e. internet, DVDs, photographs, etc). All Swimwell Babies photography and logos are the copyright of Swimwell Babies. Any scanning or reproduction of any Swimwell Babies material without our written agreement will be regarded as being in breach of our copyright.
Our child protection policies follow the ASA/SASA guidelines. Photography of swimmers in our lessons is not permitted at any venue.
Swimwell Babies reserves the right to use our underwater photographs for publicity material purposes. Please ensure you have completed a Swimwell Babies photography consent form prior to your lesson commencement date.
On the rare occasion the class your child attends falls below the minimum participants required, Swimwell reserves the right to terminate the class time and offer customers an alternative. No refunds will be offered.
Unfortunately, teachers get ill like everyone else, and therefore Swimwell Scotland Ltd reserves the right to use alternative teachers qualified to an appropriate level should your regular teacher be unavailable. We may also on occasion amalgamate classes; in this circumstance, we will not go over our published ratios. All babies/toddlers must wear a double nappy system. Always change your baby on the floor using a suitable changing mat. To avoid accidents, do not use any raised area, including benches, when changing your baby.
Valuables
All property left in the changing rooms or on poolside are left at the owner’s risk. Swimwell Babies/Swimwell Scotland cannot accept any responsibility for the loss of or damage to any personal possessions.
Illness
Never bring a child swimming if they are ill. This includes ear infections, diarrhoea, chicken pox, impetigo or a heavy cold. Please consult your doctor before returning to classes if your child has been poorly through illness.
Privacy notice
By agreeing to our terms and conditions, you are agreeing to allow Swimwell Scotland Ltd permission to send out lesson information relevant to you/your child.