Welcome to your lessons with SwimWell. SwimWell aim to:
Please note it is ESSENTIAL that you follow the guidelines below.
Payment must be made prior to the course starting.
A registration form must be completed for all swimmers. This must be done prior to the lesson start date.
Debit cards are not subject to charges, credit cards will be subject to an additional 2% per transaction. No provisional bookings will be taken under any circumstances.
Children attending Bannatyne’s Health Clubs must be linked to an active member who is either a parent/guardian/grandparent of the child. Should this membership lapse during the swim block this may restrict access to the club and the Swimwell lessons. In this instance no refunds for swim lessons will be offered.
Customers who cancel at least 2 weeks before the term begins will receive a full refund.
Customers who cancel less than 2 weeks before the term begins will receive a full refund — minus an admin charge of up to £20.
Customers who cancel within 48 hours will not receive any refunds.
Once your swim lessons have started, we regret that we cannot issue refunds or credits.
One to one, one to two and one to three lessons must be booked in a minimum of 4 consecutive lessons with no cancellations or refunds available. These lessons must be booked at least 7 days prior to the start of the 4 lesson booking to guarantee the space. The minimum number of lessons that need to be booked may increase if there is a promotional price offered to customers.
Lessons will be in line with school terms and will take into account the main school holiday periods. As public holidays are not the same for every school, some lessons will take place on local public holidays. Make-up lessons will only apply to lessons missed in the unlikely event of a pool closure.
Pool Closures: Swimwell Scotland Ltd hires pools from various different schools / councils / health clubs and therefore is not directly responsible for pool maintenance. This obviously means occasionally we come across problems out with our control. Closures are very rare as pools are generally well maintained. In the event of a closure we will contact each customer individually by text message. Please can you ensure that Swimwell have the most up to date email address and mobile telephone number for quick communication purposes.
Any missed lessons will be added onto the end of the current block. If a swimmer is not returning at the end of the block a catch up lesson will be offered. No refunds will be given.
Poolside spectating is NOT permitted in any of the Swimwell venues. We ask parents to respect the other pool users. Fire exits and corridors should also be kept clear at all times.
Swimwell Babies forbids the right to reproduce any part of our lessons in any form (i.e. internet, DVDs. Photographs etc). All Swimwell Babies photography and logos are the copyright of Swimwell Babies. Any scanning or reproduction of any Swimwell Babies material without our written agreement will be regarded as being in breach of our copyright.
Our child protection policies follow the ASA/SASA guidelines. Photography of swimmers in our lessons is not permitted at any venue.
Swimwell Babies reserves the right to use our underwater photographs for publicity material purposes. Please ensure you have completed a Swimwell Babies photography consent form prior to your lesson commencement date.
On the rare occasion the class your child attends falls below the minimum participants required, Swimwell reserves the right to terminate the class time and offer customers an alternative. No refunds will be offered.
Unfortunately teachers get ill like everyone else and therefore Swimwell Scotland Ltd reserves the right to use alternative teachers qualified to an appropriate level should your regular teacher be unavailable. We may also on occasion amalgamate classes, in this circumstance we will not go over our published ratios.
All babies/toddlers must wear a double nappy system. Always change your baby on the floor using a suitable changing mat. To avoid accidents do not use any raised area including benches when changing your baby.
All property left in the changing rooms or on poolside are left at the owners risk. Swimwell Babies/ Swimwell Scotland cannot accept any responsibility for the loss or damage to any personal possessions.
Never bring a child swimming if they are ill. This includes ear infections, diarrhoea, chicken pox, impetigo or a heavy cold. Please consult your doctor before returning to classes if your child has been poorly through illness.